FAQ

PLEASE NOTE THE FOLLOWING:

Polymer clay earrings

- Earrings are light and easy to wear.

- Gold plated brass, brass, or stainless steel, nickel free posts and hooks w/ matching jump rings.

 

All of my earrings are handmade, please allow for slight variation. There may be certain details (ie. marble and gradient details may vary) that make the earrings unique, and not perfectly uniform. This adds a little character to each piece!

 

Earring care:

- Store in a clean dry place

- Not to be worn in water

- Polymer clay is relatively bendable but can break if forced

We do try to stay as close as possible to the actual colors when photographing our products. Note: colors may vary depending on your computer/screen. 

Final sale on all sale items. No returns, refunds, or exchanges.


IMPORTANT: Be sure to add your order number to the subject line.

Return Policy

  • I do not accept returns, exchanges, or cancellations. Please contact me if you have any problems with your order at frida.smallo@gmail.com and/or utilize the contact us link on our contact page.

  • If you believe you have received a defective product, prior to returning the item, please contact us through our contact forms with an image of the defect and your order number for us to review. 

  • The customer is responsible for any return shipping costs and for obtaining tracking information as we are not responsible for any lost/missing returns. 

  • Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds will be processed in the form of original payment, please allow up to 15 business days for the refund to be reflected in your account or your exchange to be sent out. Shipping fees are non-refundable.

  • By placing an order with us the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.

  • Once orders are placed they cannot be cancelled, however returns may still be processed if applicable.